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CANCELLATION POLICY

1. Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.

2. Cooling off period (for selling goods: in one order and one delivery)
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

3. Address
To exercise the right to cancel, you must inform us Laboratory Andre Zagozda PL, 05-420 Józefów, Poland, customer.service@andrezagozda.com of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

4. Deadline
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

5. You will not have any right to cancel a purchase for the supply of any of the following goods:

  • in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
  • the supply of goods that are made to your specifications or are clearly personalized.

6. Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day, on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.”

7. Retention of reimbursement
We may withhold reimbursement until we have received the goods back or you have supplied
evidence of having sent back the goods, whichever is the earliest.

8. Return of goods
You shall send back the goods or hand them over to us (Laboratory Andre Zagozda PL, 05-420 Józefów, Poland) without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

9. Return cost
You will have to bear the direct cost of returning the goods.

10 Consumer’s liability for diminished value of the goods
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.